Frequently Asked Questions

FAQ

Most frequently asked questions

Educators can either direct their students to purchase our products through the appropriate stores listed in the Store part of this website, or they can contact our educational partner, VictoryXR, for educational pricing. 

Our products are primarily aimed at the general public and at students from middle school through college.

By the end of 2020, our consumer products will support multi-user sessions between two people.

Webopedia defines a virtual tour as “a collection of panoramic images that are played in sequence…” As a virtual tourism company, we naturally give precedence to panoramic images. Sometimes we also offer users the opportunity to freely roam around our virtual spaces. To see if the product you have purchased from us can do that, click the Gear icon on your virtual tablet and look for “free roaming.” Note that when free roaming is possible in an application, it may not be available across all devices. For example, the computing limitations of a device such as a smartphone, tablet, or low-end VR headset may sometimes make it impossible to offer free roaming even when it is possible for the same application running on a personal computer or VR headset supported by a powerful graphics card. 

If free roaming is important to you and will determine whether or not you purchase one of our products, please click here to see if the product that interests you supports free roaming on your device. When in doubt, please contact us before you make your purchase at contact@flyoverzone.com.

No, our products run on many kinds of devices including smart phones (iOS, Android), tablets, laptops, personal computers (Macintosh, Windows 10), and VR headsets (Google Cardboard, Google Daydream, Oculus, Samsung GearVR, and Vive).

If you wish to purchase a turnkey solution of our products bundled on the VR headset of your choice, please contact our educational distributor, VictoryXR

 

No! Every Flyover Zone product has the same user interface. Learn it for one product, and you’re good to go for the rest. Every product starts with a tutorial which takes less than a minute and shows you how to use the user interface. 

Here’s what to expect when you launch one of our products. You arrive in the middle of a scene showing the sight to be visited. In front of you is a virtual tablet. Cling to this for dear life during your tour! It will be your source of information and let you move around the virtual world.

In the upper right of the tablet is a map icon. Click it to open a map on the tablet. The blue dots are the stops on the tour. Click on one of them to be teleported to that spot. Once you arrive, the tablet will display an image highlighting the object of interest you should find  by looking up from the tablet and around the scene. The tablet also displays a brief text explaining what the object is.

On the right of the tablet is a blue triangle, the audio “play” button. Click on this to get a more detailed commentary on the object of interest.

If you wish to change any settings, click on the gear icon in the upper left of the tablet. Here you can change the language and make other adjustments to make your virtual tour easier and more enjoyable.

Technical Support

How to Redeem Keys Bought from the Flyover Zone Store

  1. Launch the Steam client software and log into your Steam account.
  2. Click the Games Menu.
  3. Choose Activate a Product on Steam…
  4. Follow the onscreen instructions to complete the process.

Important: Ensure that you are activating your game through the Steam application. The Steam website cannot be used to activate a game. If you have not yet done so, you can download and install the Steam application by clicking on the green “Install Steam Now” button here: http://store.steampowered.com/about/

For more information, visit the Steam Support page.

Mac: 

  1. Launch the Mac App Store on your Mac.
  2. Click on your user profile on the bottom left.
  3. Type your password if needed and then click on Redeem Gift Card on the top right.
  4. Manually type your code and click ‘Redeem’.
iPhone:
  1.  Open the Apple store
  2. Click on your profile
  3. Choose “Redeem Gift Card or Code”
  4. Click “You can also enter your code manually.” and enter the code
  5. The app store will automatically start to download and install the app
For more information, visit the Apple Support Page.
  1. On your Windows 10 device, select Microsoft Store  on the taskbar.
  2. In Microsoft Store, select the See more ( … )  menu (located next to the Search box on the upper right side of the page).
  3. Select Redeem a code. If you aren’t already signed in, sign in to the Microsoft account on which you want to redeem the code.
  4. Enter the 25-character code, and then select Redeem. Don’t worry about hyphens, the system takes care of those for you.

For more information, visit the Microsoft Support Page.

  1. On your Android device, open the Google Play Store app  .
  2. Tap the menu
  3. Click Redeem
  4. Enter your code and tap Redeem

For more information, visit the Google Play Support Page.

On the Oculus Website:

  1. Go to the promo code redemption page in your web browser.
  2. If prompted, log into your account.
  3. Under Redeem Code, enter your promo code.
  4. Click Redeem.

On the PC app:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the Account tab.
  4. Click Redeem Code and then enter your promo code.
  5. Click Redeem.

On the Oculus mobile app:

  1. Open the Oculus app on your mobile phone.
  2. Tap Settings in the bottom menu.
  3. Under Payment tap Redeem Code.
  4. Enter your promo code and tap Submit.

For more information, visit the Oculus Support page.

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